Payments and Refund Policy

1.1 Account Balance - All services require a prepaid account balance - Services are deducted from your balance based on actual usage - You will be notified when your balance falls below set thresholds - Services may be suspended when balance reaches zero - Minimum initial top-up amount: $50 - Minimum subsequent top-up amount: $20 1.2 Payment Methods - We accept major credit cards, debit cards, and wire transfers - For enterprise customers, we offer invoice-based prepayment upon approval - All payments must be made in USD unless otherwise agreed upon in writing 1.3 Pricing - Current pricing is available on our pricing page and may be updated with 30 days notice - Custom pricing agreements will be honored for their contracted term - Usage is deducted from your balance at the published rates - Unused balance does not expire

2.1 Active Status - Accounts are considered active when they maintain a positive balance - Services continue uninterrupted for active accounts - Automatic email notifications are sent at: - 75% of balance used - 50% of balance used - 25% of balance used - 10% of balance used 2.2 Insufficient Balance - Services will be automatically suspended when balance reaches zero - A 7-day grace period is provided before data is archived - Data is permanently deleted after 30 days of zero balance - Reconnection fee may apply for accounts suspended over 60 days

3.1 Eligible Refunds - Service outages exceeding our SLA guarantees - Incorrect charges or billing errors - Unused account balance for accounts terminated by us without cause - Account closure with remaining balance (subject to processing fee) 3.2 Non-Eligible for Refunds - Used or consumed services - Expired promotional credits - Account termination due to violation of terms of service - Processing fees and one-time charges - Customization and professional services 3.3 Refund Process - Refund requests must be submitted within 60 days of the charge - All refund requests must be submitted through our support portal - Approved refunds will be processed within 5-10 business days - Refunds will be issued to the original payment method - A processing fee of $5 or 2% (whichever is greater) applies to balance refunds

4.1 SLA Credits - Service credits are issued automatically for downtime exceeding our SLA - Credits are calculated as per the SLA terms in your service agreement - Credits are added to your account balance 4.2 Promotional Credits - Promotional credits may be offered during marketing campaigns - Promotional credits are used before paid balance - Promotional credits may have expiration dates - Promotional credits cannot be converted to cash refunds

5.1 Usage Disputes - Usage disputes must be reported within 30 days of the charge - Include relevant transaction IDs and detailed reason for dispute - We will respond to usage disputes within 5 business days 5.2 Resolution Process - We will investigate all reported usage issues - Documentation may be required to support dispute claims - Resolved disputes will result in either account credit or explanation of charges

- We reserve the right to modify this policy at any time - Material changes will be communicated 30 days in advance - Continued use of services constitutes acceptance of updated policies

For billing inquiries or refund requests: - Email: [email protected] - Support Email: [email protected]